Terms of service

Last Updated: 22 July 2025

Welcome to Orrilo. These Terms of Service govern your access to and use of our website and services. By visiting our site or purchasing from us, you agree to the following terms and conditions.

1. Overview

This website is operated by Orrilo. Throughout the site, the terms “we,” “us,” and “our” refer to Orrilo. By using our website, you engage in our “Service” and agree to be bound by these Terms of Service, including our Privacy Policy and any additional terms referenced herein.

2. Online Store Terms

  • You must be at least 18 years old or have legal parental/guardian consent to use this site.

  • You agree not to use our products or services for any illegal or unauthorized purpose.

  • You must not transmit any worms, viruses, or malicious code.

A breach of any of these terms will result in an immediate termination of your access to our services.

3. Products and Pricing

  • All products listed on our store are subject to availability.

  • We reserve the right to limit quantities, discontinue products, or adjust pricing at any time without prior notice.

  • Prices are listed in GBP (£) and include VAT where applicable.

4. Accuracy of Information

We make every effort to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that all content on the website is error-free or complete. If a product offered by us is found to be inaccurately listed, we reserve the right to cancel the order and provide a full refund.

5. Orders & Payment

By placing an order, you agree to provide current, complete, and accurate purchase and billing information. We reserve the right to refuse or cancel any order if:

  • Fraudulent or suspicious activity is suspected

  • The product is unavailable

  • The billing information is incorrect

Payment is securely processed through Shopify Payments, PayPal, or other supported gateways.

6. Delivery

We ship only to addresses within the United Kingdom. Delivery is free, and orders are dispatched within 1–2 business days, with an estimated delivery time of 2–4 business days.

Please refer to our Shipping Policy for full details.

7. Returns & Refunds

We offer 30-day free returns from the date of delivery. To qualify, items must be unused and in original packaging.

For full terms, please see our Return & Refund Policy.

8. Intellectual Property

All content on this site — including text, graphics, logos, images, and software — is the property of Orrilo and protected under UK and international copyright laws. You may not reproduce, duplicate, or exploit any content without express written permission.

9. Third-Party Services

Some content, tools, or links on our site may direct you to third-party websites or services. We are not responsible for the content or accuracy of third-party websites, and you use them at your own risk.

10. Limitation of Liability

To the fullest extent permitted by law, Orrilo shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

11. Governing Law

These Terms are governed by the laws of Scotland and the United Kingdom. Any disputes will be handled exclusively in the courts of Edinburgh, Scotland.

12. Changes to Terms

We reserve the right to update or replace any part of these Terms of Service at any time. It is your responsibility to review this page periodically. Continued use of the website following any changes constitutes your acceptance of those changes.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Orrilo
📍 55/3 Buccleuch Street, Edinburgh, EH8 9LS, United Kingdom
📧 Orrilosupp@hotmail.com
📞 +44 7445 769 821