Privacy policy

Last updated: 22 July 2025

At Orrilo, your privacy and the protection of your personal data are very important to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Orrilo
📍 55/3 Buccleuch Street, Edinburgh, EH8 9LS, United Kingdom
📧 Orrilosupp@hotmail.com
📞 +44 7445 769 821

We operate this online store through Shopify Inc., a trusted eCommerce platform.

2. Information We Collect

When you visit or shop on our website, we may collect the following types of information:

  • Personal Information: Name, address, email address, phone number, and payment details

  • Order Information: Products purchased, order history, shipping details

  • Device Information: IP address, browser type, time zone, cookies, and browsing behaviour

We collect this information when you:

  • Place an order

  • Sign up for our newsletter

  • Contact us via email or form

  • Browse our website

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you regarding your purchase

  • Provide customer support

  • Improve our store and services

  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

4. Sharing Your Information

We may share your information with trusted service providers, such as:

  • Shopify (our eCommerce platform)

  • Payment processors (e.g. PayPal, Stripe)

  • Shipping partners (e.g. Royal Mail)

  • Email marketing tools (only with your consent)

All third parties we work with are GDPR-compliant and only use your data for the intended purpose.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting obligations.

6. Your Rights (Under GDPR)

If you are located in the UK or the EU, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at Orrilosupp@hotmail.com.

7. Cookies

Our website uses cookies to:

  • Improve your browsing experience

  • Analyze traffic and usage patterns

  • Remember your preferences

You can control or disable cookies through your browser settings at any time.

8. Data Security

We use industry-standard security measures (SSL encryption, secure servers, etc.) to protect your personal data. While we take reasonable steps, no method of transmission over the Internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Orrilo
📧 Orrilosupp@hotmail.com
📞 +44 7445 769 821